Hello! My name is Jeremy Kong.
Digital Content Creative
My time RB Oppenheim Associates and Digital Opps sparked my interest in online content management. During my internship, I worked with a variety of clients that had specific needs and goals. I enjoy the challenge of finding the optimal information architecture to achieve the client's goals and vision.
My role at Accenture as PMO Project Analyst has given me an appreciation of the collective effort required to make a project run smoothly. My daily tasks expose me to all facets of the project, allowing me to learn something every day. As my responsibilities increase, my contribution to that collective effort grows and it has been rewarding to contribute to the project's success.
Digital multimedia has become a passion of mine. Whether I'm editing photographs in Photoshop or editing videos in Final Cut Pro X, I thoroughly enjoy the process and the power to evoke emotion and interest through an digital medium. I am constantly working on new projects, eager to gain experience and learn new techniques.
During my time at Florida State University, I developed an interest in advertising and marketing. This inspired me to pursue a minor in Business. This interest has broadened my perspective on the world, in both the professional world and in my personal life. I would eagerly welcome an opportunity to learn more and gain experience in this area.
PMO Reporting Analyst
February 2015 - Present | Tallahassee, Florida
Prepare the monthly Service Level Expectation Report and provide quality assurance and metric verification to ensure that all thirty-one service level expectations are met and accurately reported. Provide contract management support, including monitoring daily SLE metrics and tracking the status of contract deliverables. Ensure all contract deliverables and pertinent emails are uploaded to SharePoint. Perform a quarterly audit of the Project Security Access form, tracking who has access to various services and systems. Assist the Chief Learning Officer with training related tasks such as monitoring and updating survey results, registrant attendance and the training calendar. Send communications to agency customers and vendors, reminding them of training sessions or replying to individual questions. Resolve service tickets related to the updating the project distribution list, which includes various members of state agencies. Create and maintain an updated calendar showing all the contract deliverables due each month and a calendar showing all agency customer and vendor trainings. Maintain and update a monthly slideshow presentation, shown in the break room. Update the Innovation Board each month, displaying monthly reports, metrics and survey results. Attend meetings with state agency customers and vendors, record meeting minutes and deliver the minutes to the client. Provide support for PMO Analyst tasks such as roll on and roll off procedures. Ensure the project site is prepared for meetings, conferences, events and interviews.
Help Desk Technician/Phone Sales Agent
August 2014 - February 2015 | Tallahassee, Florida
Assist customers with purchasing fishing license, hunting licenses and associated permits. Provide customers with information and customer support for an array of questions, technical issues and situations. Provide technical support and guidance for agents located throughout the state of Florida with software issues, hardware issues or information verification. Perform quality assurance testing of the Recreational License Issuance Service (RLIS) to verify functionality, appearance and usability of future updates to the website.
Digital Content Coordinator at Digital Opps
January 2014 - May 2014 | Tallahassee, Florida
Executed integrated digital marketing campaigns. Performed content updates for websites and mobile web apps. Reconfigured website layouts and information architecture. Managed online content for a wide array of clients. Produced content for the RB Oppenheim Associates blog. Produced custom graphics and slider images for various clients. Assisted in drafting project proposals. Performed social media analysis of the Digital Opps and RB Oppenheim Associates social media accounts. Contributed to the production and redesign of the new RB Oppenheim Associates website.
Digital Content Manager / Social Media Manager / Photographer
February 2014 - May 2014 | Tallahassee, Florida
Coordinated meetings and communication with the program director. Managed the content, layout and appearance of the TAB Spurs website. Provided recommendations to improve the website, specifically to create consistent branding. Managed the program's social media presence. Produced original content and created graphics, such as profile pictures and header/cover images. Photographed and edit pictures of basketball games.
Shop Technician/Manager’s Assistant
June 2011 – August 2011 | Calgary, Alberta
Performed a variety of tasks to assist in all aspects of aircraft accessories maintenance and production. Prepared raw materials to be assembled into seats, settles, armrests, covers and a variety of other aircraft related products. Coordinated shipping and receiving, account updates and invoicing. Organized materials and finished products, improved overall efficiency and usability of shop.
If you would like to speak with me, please use the form below and I will respond as soon as possible.