EXPERIENCE

Program and Project Management Associate Manager

July 2021 – Present

• Lead the design, testing, and implementation of a self-service portal for over 110,00 vendors with a desire to do business with the State of Florida.
• Manage a team of four developing 112 functional designs documenting the user interface and system functionality of the application. Manage the design content to create an intuitive and modern user interface with a streamlined user experience.
• Facilitate client understanding of system functionality and alignment fo designs to business requirements to obtain client approval of work products.
• Collaborate with external stakeholders to analyze current business processes, identify efficiencies, and develop updated business processes leverage the power of the application.
• Act as a liaison between functional and technical teams to align the functional needs of the user with the technical capabilities of the application. Collaboratively investigate and resolve system defects.
• Lead a team of 20 through system testing, executing 132 test scripts over a 15 week period to confirm 1,274 test conditions. Review and triage over 800 defect tickets to evaluate prioritization and end user impact. Plan and execute user acceptance testing for 34 stakeholders executing 470 test scripts across a 3 day period.
• Lead the waved rollout and hypercare of modules supporting the formal solicitation and contracting activities of State of Florida agencies. Provide agency and vendor support for formal solicitations, perform system demonstrations, and guide agencies through rollout activities to facilitate a smooth transition and adoption of the modules.
• Train and mentor new joiners by providing continuous feedback, guidance, and sharing past experiences to develop transferable and marketable skills.

Program and Project Management Specialist

November 2018 – July 2021

• Manage team of five to mitigate risks, adhere to the project timeline, and escalate issues to project leadership.
• Manage client relationships and facilitate knowledge transfer of work units, system functionality, and leading practices to collaboratively develop standard business processes and work products that meet the user’s business needs.
• Act as a liaison between the onshore and offshore teams to develop a common understanding of business requirements to develop creative solutions and facilitate continuous progress on work units.
• Conduct fit/gap analysis on over 775 business requirements.
• Develop standardized business process models and conduct quality assurance review of over 75 business process models to provide a consistent level of detail and appearance.
• Lead in Chart of Accounts design to support standardized recording and reporting of financial transactions across all state agencies.
• Define and document over 60 system configurations to tailor a commercial off the shelf product into an application that meets the client’s needs. Manage the ongoing effort to maintain consistent system configurations across multiple environments.
• Develop functional designs to document expected functionality of system components.
• Perform validation of testing efforts and resolve system investigation request tickets using Jira.
• Support user acceptance testing sessions through data staging, real-time troubleshooting, and defect resolution.
• Regularly meet with members of the Executive Office of the Governor to discuss business processes, interface touch points, and system functionality.
• Presentation navigation, system demonstration, and meeting minutes for over 30 external meetings with a cumulative audience of over 900 stakeholders.

Program and Project Management Senior Analyst

July 2015 – October 2018

• Prepare monthly service level expectations deliverable. Work with project management and team leads to ensure that all metrics are accurately reported. Monitor service level expectation metrics, contract requirements, and deliverable submissions.
• Conduct annual customer satisfaction survey, surveying over 3,000 customers. Provide analysis and draft a summarizing report to guide the project initiatives for the upcoming year.
• Conduct a quarterly security access audit to ensure adherence to client data protection policies.
• Provide networking, printer, and audio/visual support for the Tallahassee office. Conduct a monthly asset health check to verify the functionality of networking devices, printers, and audio/visual equipment.
• Provide business development research and support during contract negotiations and bid submissions.
• Assist with training management, customer service, communications and content creations for training opportunities offered to system users.
• Design flyers, brochures, and other print materials for distribution and sponsored events, training sessions, and conferences.
• Plan and execute quarterly team events on the Client Site People Initiative team.
• Record, edit and deliver meeting minutes for quarterly client meetings.

Special Projects

Produce and edit a video celebrating International Women’s Day 2016, featuring management and leadership from the Accenture Tallahassee community. Represent Accenture at HackFSU 2016. Produce and edit a video promoting the efforts of Accenture’s work with a local client. Create and host International Women’s Day trivia at Accenture’s International Women’s Day 2017 event. Produce and edit a video celebrating a senior manager’s 20 year anniversary with Accenture. Represent Accenture at the 2017 Child Protection Summit in Orlando, Florida. Represent Accenture at a corporate networking night at Florida State University. Coordinate the secure disposal of over 75 network devices, hard drives, and other equipment. Plan and lead a monthly game night event.

Business Operations Analyst

February 2015 – July 2015

Contract position with Accenture. Please see above.

Help Desk Technician / Phone Sales Agent

August 2014 – February 2015

Provide technical support for hardware and software issues, information verification, and assistance for license sales agents located throughout the state of Florida. Assist customers purchasing fishing licenses, hunting licenses, and associated permits. Conduct quality assurance testing of the Recreational License Issuance Services to verify application functionality and appearance.

Digital Content Coordinator

January 2014 – May 2014

Produce mobile web apps using WordPress as part of an integrated digital marketing campaign. Configure website layout and design to optimize information architecture. Analyze company social media presence and provide recommendations to increase exposure. Produce custom graphics and images for clients. Assist with project proposal preparation. Product content for the RB Oppenheim Associates blog.

Digital Content Manager / Social Media Manager / Photographer

February 2014 – May 2014

Produce digital content and manage the social media present of the program to boost program awareness and reach. Produce new versions of the existing and provide header images to create consistent branding across multiple digital platforms. Photograph, edit, and distribute photos of tryouts, games, and tournaments.

Shop Technician / Manager’s Assistant

June 2011 – August 2011

Assist in all aspects of aircraft accessories production and facilities maintenance. Prepare raw materials to be assembled into seats, settles, armrests, covers, and other related products. Coordinate shipping and receiving, account updates and invoicing. Organize materials and finished products to improve overall efficiency and usability of the shop.